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wanted wanted Back Office Manager
Only few people who seek for back office jobs read and pay attention to the presence and importance ...
Human Resource
| Madurai | Tamil Nadu
Description
No pressure, but as front office manager your department is the first and last impression that a guest has of the hotel, so it's your job to ensure it's a good one. Top of the list of responsibilities is to make sure your receptionists on the front desk are well-trained, friendly and offer a warm welcome and speedy, efficient check-in and check-out service for guests.
Key responsibilities:
Managing and training the concierge, night auditor and team of receptionists
Ensuring the front desk provides a professional and friendly service for customers
Dealing with customers, including handling complaints when they come to the desk
Troubleshooting emergencies
Scheduling your staff rota
Liaising with other departments
In some hotels, you may also have to handle telephone sales outside office hours
