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CRM (Customer Relationship Management) SAP CRM module deals in tracking

Ad ID: 7046 January 8, 2015 46 views

Description

Module: CRM (Customer Relationship Management)
SAP CRM module deals in tracking, recording, storing in databases, and then data mine the information in a way that increases customer relations. The key functions in SAP CRM are related to the fields of Marketing, Sales & Service. SAP CRM can be integrated into the NetWeaver portal.
Good SAP Consultant should have thorough understanding of Sales Process and Standard Business Functionalities in addition to CRM knowledge provided by SAP.
 Prerequisite for training
 Bachelor degree / diploma in engineering and computer application
 Post graduate degree in computer application and Sales & Marketing
 Working experience in related field (core ABAP and OOP’s ABAP, Sales & Marketing etc.) would be an added advantage
 Training Course Content
 Introduction:
 Why SAP CRM?
 Why organizations need SAP CRM Web Client User Interface?
 Versions of SAP CRM WebUI
 Features SAP CRM WebUI
 MVC Design Pattern and WebUI Architecture
 Understanding Layers of SAP CRM Architecture
 CRM One Order Frame work
 Overview of Generic Interaction Layer
 Overview of Business Object Layer



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