SAP BUSINESS OBJECT COURSE CONTENT Tra
SAP BUSINESS OBJECT COURSE CONTENT Traning at learning hub Magarpatta city /FC Road Pune (+91-93257-...
Module: CRM (Customer Relationship Management)
SAP CRM module deals in tracking, recording, storing in databases, and then data mine the information in a way that increases customer relations. The key functions in SAP CRM are related to the fields of Marketing, Sales & Service. SAP CRM can be integrated into the NetWeaver portal.
Good SAP Consultant should have thorough understanding of Sales Process and Standard Business Functionalities in addition to CRM knowledge provided by SAP.
Prerequisite for training
Bachelor degree / diploma in engineering and computer application
Post graduate degree in computer application and Sales & Marketing
Working experience in related field (core ABAP and OOP’s ABAP, Sales & Marketing etc.) would be an added advantage
Training Course Content
Introduction:
Why SAP CRM?
Why organizations need SAP CRM Web Client User Interface?
Versions of SAP CRM WebUI
Features SAP CRM WebUI
MVC Design Pattern and WebUI Architecture
Understanding Layers of SAP CRM Architecture
CRM One Order Frame work
Overview of Generic Interaction Layer
Overview of Business Object Layer
ABAP OOPs (ABAP Object Oriented Programming)
What is an Object?
Why to define a Class?
Components of class
Attributes - Instance, static, constant
Methods - instance, static
Role of Attributes & Methods in OOPs programming
Defining class (Global Class & Local Class) in class builder
Accessing Attributes in a method
Instantiation of object in report program
Visibility - Public, Private, Protected.
Method parameters - importing, exporting, changing, returning