Rs 40000.00

Best ServiceNow Admin corporate training in Hyderabad

Ad ID: 78592 July 21, 2015 18 views

Description

Ph no:8179736190
Mail id:sdtech.soa@gmail.com
Service Now Administration
Introduction to Service Now
• What is Service Now
• Why and who can use Service Now
• Concept of cloud computing in Service Now
• Introduction to ITIL foundation
• Navigation and users
• Helpful portals, releases
Incident Management
• Overview
• Incident management process
• Continual service improvement to incident management
Change Management
• Overview
• Change management process (Raising, planning and Authorize)
• Change management workflow and change task
• Continual service improvement to change management
Problem Management
• Overview
• Problem management process (identify, Investigate, Resolve)
• Problem management workflow and problem task types
• Continual Service improvement to problem management
• Context menu
Asset and Configuration management
• Introduction to CI and Asset
• Class and category CI
• Model and type of assets
• CMDB Plug-in and CI Relationships
Knowledge Management
• Overview
• Knowledge Management Roles
• Application and Modules
• Using Knowledge
• Creating Knowledge
• Translating Knowledge
• Tracking and Reporting on Knowledge
SLA & SDLC
• Introduction to SLA,OLA and UPC
• SLA Workflow
• Service Level Agreement
• SDLC In Service now
Employee Self Service & Service catalog
• My Profile
• My tasks and approvals
• Introduction to Service Catalog